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GDPR and Infoplex

It doesn’t matter where you are in the world or what type fo business you run.  Let’s be honest. There’s no escaping it. What are we talking about? The EU’s new data privacy laws – the GDPR.

We hear you. We’re as fed up with it as you are. No, really. We’ve given up hope of having any semblance of a normal life for the next month or so as we work towards compliance. We are not immune to it.

That’s why we’ve been sending out emails right, left and centre to all and sundry in the last weeks. It’s just one element in our GDPR strategy. Yes. We have a strategy. Quite frankly, we’re as surprised about it as you are.

So, what is it exactly that we are doing? Glad you asked…

  1. Consent for marketing. The new rules mean that we are not allowed to get in touch with you to advertise new products or services unless you tell us that we can. We can contact you about software updates. We can contact you about security patches. We cannot contact you about our products (such as MultiTAS or eTAS) unless you say “Yes please, Infoplex. Tell me more.” We cannot tell you that we’re offering a 25% discount unless you say so. That’s why we’ve emailed everybody we know to make them aware of the changes and to ask them to agree to hear from us. So far, we’ve sent out 4 emails and if you haven’t already seen one, then maybe check your junk mail folder. It may have slipped in there.
  2. Updating our privacy policy. The GDPR is there to make things clearer for you and for us. It will make it easier for you to see what information we have about you, how we obtained it and what we do with it. From our perspective, it makes it easier for us to know what we can and cannot do with it. In keeping with the theme of simplicity, we’ve updated our privacy policy. We’ve ripped out the boring legalese and made it as simple and transparent as possible. It tells you who to get in touch with at Infoplex to discuss your data (Hello Douglas! *waves*), tells you what types of data we may have about you (contact details, technical data, etc.), what we do with it, where we keep it and what you can tell us to do with it.
  3. Accessing your data. Taking the whole simplicity and transparency theme a bit further, we’ve come up with nifty way to help you gt in touch with us and find out what we know about you. With the help of our friends at Paperform, we’ve built a simple online form that you can use to contact Douglas and ask about your data, make any corrections to if there’s a problem with it or even delete it.
  4. Helping you with your database. This is a funny one. We realised that when you get in touch to discuss a problem, we usually hop on to your computer, rummage around behind the scenes and fix the problem with TASBooks. We’ve always assumed that you know that we do this – not least of all because it’s in the Terms & Conditions. How else are we going to fix the problem otherwise? We’ve now tightened up on and it has a real impact upon you. From 25th May, you will be required to fill in a form online before we can help you. The form makes clear that you are asking us for help and that you consent to our accessing your database to help you. If you do not fill in this form, we will not help you. It doesn’t matter if you have a support contract or not. You have to fill in this form first.

That’s about it really. If you’re familiar with what your business is doing for GDPR compliance, then you’ll know that there’s a whole raft of measures in the background that are also being implemented. That’s what we’re doing to. Privacy assesments. Risk assessments. Shopping lists. Oh! You were paying attention. That’s good to know.

These are the steps that will impact you the most. These are the steps that are designed to help you as much as they are us. Fingers crossed, everybody, that they don’t change their mind again next year!

Merry Christmas from Infoplex

A quick reminder for you all about our Christmas availability…

  • We will close at 12pm today.
  • From 23rd December onwards, we will still be answering emails and responding to support calls so if you need assistance please phone the normal numbers.
  • Please leave a voice-mail and someone will call you back (voice-mails you leave get emailed to us no matter where we are at that time).
  • We reopen at 9am on 8th January 2018.

All that remains is to wish all of our customers a Merry Christmas and a Happy New Year – we really appreciate your business and support.

Office 365, VOIP and Infoplex

Software has changed considerably in the 20 plus years we’ve been in business. In truth, it’s changed beyond all recognition. No more boxes with a succession of 3.5 inch discs to install a program; no more (multiple) CDs to install Microsoft Office; and no more complicated PBX telephone systems. Today, it’s all out there, up there and in the cloud.

That’s why Infoplex is looking at ways in which to help you make an informed choice about your software needs. As you know, we use the Microsoft Office suite of applications quite a bit (CSV imports anybody?) Over the coming months we’re seeing how best to integrate Office 365 – the latest version of Microsoft’s productivity suite – with MultiTAS and TASBooks. What does that mean? Well, to begin with, it may mean no more importing and exporting via CSV. It may mean that with a press of a button the data appears in either Excel or in MultiTAS as required. It may mean that reports are generated in Microsoft Word and populated with new graphical content. And it may mean that for the first time MultiTAS may be offered with a CRM (customer relationship management) facility.

But there’s more to it than just that. We’re looking at VOIP communications systems too. Instead of an old-fashioned telephone, a complicated PBX, multiple lines and extortionate bills, how about a phone system that works via the internet instead? How about a phone system that connects with MultiTAS so that when you click on a customer’s number it calls them directly and makes sure you have all of the information to hand?

That’s just some of the work in the pipeline over the coming months as we look to bring you new services that complement MultiTAS and Infoplex. Feel free to let us know what you think!

How to… series

Did you see that post? How to… set up MultiTAS Finance is the first in a (hopefully) long series of posts we’ll be publishing regularly. They are designed to help you out with some common issues and explain the basics of MultiTAS and the Infoplex suite of products. Think of them as… well, MultiTAS for Dummies (but without the bright yellow cover).

Our intention (yes, the road to hell and all that) is that we’ll have a new post in the How to… series every week. That sound you just heard, by the way, is Douglas banging his head on the table. But as we’re still writing down everything we (Douglas) knows it will take a few weeks to get up to speed. In the meantime, if there’s something you want/need/would like to know, you can always send an email to Support or call us.

Infoplex expands service into Ireland

Infoplex are delighted to announce further expansion into Ireland. We have been successfully working with 1000s of TASBooks users both in the UK and Ireland for either support services or extended functionality with our MultiTAS suite of TASBooks Add-ons.

Due to the continued demand from Ireland, we have now extended our services and cover and now have local expertise to help in all aspects of developing TASBooks – support and training.  Please contact George on 01592 592100 for further information.

Sales and support drive growth at Infoplex

The launch of new products, greater collaboration with third-party developers, and increasing demand for support has driven Infoplex to record levels of growth.

In the first six months of the year, Infoplex has forged links with a variety of third-party developersto broaden the appeal and awareness of TAS as an efficient and robust alternative to existing accounting and financial management packages.

Increasingly, the TAS user community is turning to Infoplex for advice and technical support on a range of issues. We’ve listened and in the second half of 2013 we will launch new support plans that can be tailored to the needs of each customer.

Infoplex brings TASBooks to Eureka MoveIT

MoveIT – the leading transport management application from Eureka Software – now integrates with TASBooks. Infoplex has worked alongside Eureka and its customers to integrate the functionality and tools of TASBooks with the flexibility and management tools of MoveIT.

Infoplex and Isys collaborate on GateHOUSE and TAS integration

Infoplex is delighted to announce a long-term partnership agreement with Isys Interactive Systems. Under this partnership, Infoplex has integrated TAS with GateHOUSE – the leading recycling and waste management application developed by Isys.

GateHOUSE can now retrieve customer data from TAS directly and import it into its CRM system. This eliminates re-keying data and helps to monitor account and credit limits.

TAS Ireland

We’ve spent a large part of the last four months strengthening our relationship with the team at TAS in Newcastle; we now work a lot closer with them than, perhaps, we ever did. However, our relationship with the team in Ireland has traditionally been weak and strengthening this a key objective of the coming months. Building this relationship benefits both sides – getting to know what each other can do means customers should have more flexibility and less are lost to competitors.